Many awesome solutions are created in FileMaker by ‘smaller’ companies. Many of the companies have great programmers, but in many cases these companies are ‘smaller’ and find it difficult to offer support 24 hour a day, 7 day a week. In some cases, these vertical market solution providers and/or custom developers are competing with much larger ‘web-based’ solutions from companies like Salesforce, SugarCRM, and many others. In order to compete with these vendors it is not enough to have a superior solution, but there has to also be ‘world class’ support.
Worldcloud has support staff which can be trained on your solutions and provide your users with a privately branded support ticket system, live chat, and/or phone support; 24 hours a day.
Our staff supports FileMaker every day, and can resolve most client issues; but even in the case where they ‘escalate’ a ticket, your clients have ‘almost instant’ response and they feel like there issues are being handled professionally.
We offer a ‘pay per use’ service, which offers very low ‘up-front’ costs and allows your support to grow with your needs. This service also ‘scales’, so if you are going through a migration or other type of outage; you may concentrate on the issue at hand while your clients are being handled in a professional manner.
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